What do I do if my print does not arrive?

Published: 2008-05-02

The most common reason for our customers thinking their print has not arrived is that it has been delivered, but not got to the right desk yet so before you do anything its worth just double checking that your print isn't some where else in the building. You can then check the status of the job by logging in and clicking on the Order Status and Reports link on the left handside menu. You will then be able to find your job by setting the correct dates for the report. When your job is listed, click on the blue I (Information) and all the jobs details will be shown. Near the top is an area called Order Status, this will explain what status your job is at.

If the job has been shipped but not arrived, or still has not been shipped, there is a telephone number and email address under the Support Information, contact the Printer by either method and the problem will be resolved. Always quote your Order ID, (that's the number that looks like this example 224908) when contacting the printer.