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Frequently Asked QuestionsHow much will my print cost?Check out our sample prices for some common options. The best way to get a price, however, is to upload your job. It does not have to be the finished job, just as long as you have the correct paper size and number of pages, you'll still get the correct price. Doing it this way means you can play around with different paper and setup options. Do you have a "minimum order" for prints?Yes - ONE! Our print on demand solution is fully automated, which means we can cost effectively print single documents. How much is postage and packaging?Postage is calculated as you are placing your order. You'll usually get different service options, which vary in price and delivery speed. The charges are simply passed on from the courier. Do I get a discount for volume?We offer everybody a discounted price because our print service is fully automated, which allows us to always print in volume, whether you order 1 sheet of 1,000. This allows us to give a single price regardless of how many copies you order. Can you print a different size to my artwork?No, you need to upload exactly what you want printed. Our solution is such great value because nobody touches a print job. So, if you upload an A4 job, there is no way of telling us that you actually want A5 prints - therefore you need to upload the correct size. Where are you based?It does not matter, we can get print to you in 48 hours. But, our head office is in Gateshead and we have several printers through out the UK. We are also developing a international print solution, with printers in Jersey and New York. How long will it take to get the prints back?Our target is to have print back to you in 48 hours, many of our customers receive print back the next day. A few factors may delay this, however, like if you order late in the day, if you order at weekends, or if you have ordered lamination. What job formats do you support?We only accept PDFs. If you can't make a PDF, you can download our FREE print driver, which allows you to print directly from your PC software, like Microsoft Word. I can't create a PDF!If you can't make a PDF, you can download our FREE print driver, which allows you to print directly from your PC software, like Microsoft Word. Do you do designs as well as print?No, we only print, BUT, there a couple of things you should have a look at. First, we have online templates, click on "Build your documents online!", from the library view. These allow you to create your own documents, such as postcards, brochures and calendars. Second, try downloading some of Microsoft's FREE template designs, then, download FilePrint's FREE driver. This will allow you to build great documents yourself and then print them straight to our web site. Coloured PaperUsers often ask if FilePrint can print onto coloured papers. The answer to this is No, however, the solution can print any colour you like. So, if you wanted to produce a wedding invitation on cream or ivory paper, upload artwork which has an off white packground and you will get the result that you are looking for. Paper SizesOur users regularly ask what the correct sizes are for the various documents - so here is a complete list:
Paper weightsFollowing paper weights are available:
I want to order a calendar. How can i do it?There are two way of getting a calendar with FilePrint: 1. Use our templates. Upload your images or use the ones we provide. To design your calendar log in and go to the “build your document online” tab. 2. You can upload PDF with a ready calendar. Make sure you choose the “calendar” option ( which includes a spiral bound and a hanger) I want to print a canvas. How do I do it?There are two ways of order a canvas: 1. Upload a PDF. This must be smaller than A0 (841mmx1189mm) but larger than 320mm x 450mm, or you wont get the canvas option, but you will be able to upload any specific size you like 2. Use the "Build documents online" canvas template. This will produce any A size, down to A4. Our canvasses come rolled in a tube. To frame them you can buy stretchers from an art shop or online. You may therefore want extra canvas around your image, our template gives you this option, if you upload your own PDFs you will have to add this to the PDF. I have each page as a separate PDF but need to merge them into one document. How can do it?Our system allows you to merge pages as part of the upload - go to upload PDFs and then the "Merge PDFs" tab. If you need to merge more than we support, simply merge as many as you can and then download the document (using preview). merged document and save it on your disc. Then go back to merge page, upload your 10 page PDF ( the one that you’ve just merged and saved). |
