Frequently Asked Questions
How much will my print cost?
Check out our sample prices for some common options. The best way to get a price, however, is to upload your job. It does not have to be the finished job, just as long as you have the correct paper size and number of pages, you'll still get the correct price. Doing it this way means you can play around with different paper and setup options.
Do you have a "minimum order" for prints?
Yes - ONE! Our print on demand solution is fully automated, which means we can cost effectively print single documents.
How much is postage and packaging?
Postage is calculated as you are placing your order. You'll usually get different service options, which vary in price and delivery speed. The charges are simply passed on from the courier.
Do I get a discount for volume?
We offer everybody a discounted price because our print service is fully automated, which allows us to always print in volume, whether you order 1 sheet of 1,000. This allows us to give a single price regardless of how many copies you order.
Can you print a different size to my artwork?
No, you need to upload exactly what you want printed. Our solution is such great value because nobody touches a print job. So, if you upload an A4 job, there is no way of telling us that you actually want A5 prints - therefore you need to upload the correct size.
Where are you based?
It does not matter, we can get print to you in 48 hours. But, our head office is in Gateshead and we have several printers through out the UK. We are also developing a international print solution, with printers in Jersey and New York.
How long will it take to get the prints back?
Our target is to have print back to you in 48 hours, many of our customers receive print back the next day. A few factors may delay this, however, like if you order late in the day, if you order at weekends, or if you have ordered lamination.
What job formats do you support?
We only accept PDFs. If you can't make a PDF, you can download our FREE print driver, which allows you to print directly from your PC software, like Microsoft Word.
I can't create a PDF!
If you can't make a PDF, you can download our FREE print driver, which allows you to print directly from your PC software, like Microsoft Word.
Do you do designs as well as print?
No, we only print, BUT, there a couple of things you should have a look at. First, we have online templates, click on "Build your documents online!", from the library view. These allow you to create your own documents, such as postcards, brochures and calendars. Second, try downloading some of Microsoft's FREE template designs, then, download FilePrint's FREE driver. This will allow you to build great documents yourself and then print them straight to our web site.
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