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If you need us, we are a click away!Online Manual
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Frequently Asked QuestionsThese are some of the questions we are often asked: How quickly will the print be delivered?Generally, if you order before midday your print should be back by the next working day. However, some products such as laminated print take longer and will not be delivered before two working days. What do I do if my print does not arrive?The most common reason for our customers thinking their print has not arrived is that it has been delivered, but not got to the right desk yet – so before you do anything its worth just double checking that your print isn’t some where else in the building. Then contact support on support@print-services.org, we will find out where the delivery is and rectify the problem. Do you have a "minimum order" for prints?Yes - ONE! Our print on demand solution is fully automated, which means we can cost effectively print single documents. How much is postage and packaging?Postage is calculated as you are placing your order. You'll usually get different service options, which vary in price and delivery speed. The charges are simply passed on from the courier. Do I get a discount for volume?We offer everybody a discounted price because our print service is fully automated, which allows us to always print in volume, whether you order 1 sheet of 1,000. This allows us to give a single price regardless of how many copies you order. Can you print a different size to my artwork?No, you need to upload exactly what you want printed. Our solution is such great value because nobody touches a print job. So, if you upload an A4 job, there is no way of telling us that you actually want A5 prints - therefore you need to upload the correct size. How long will it take to get the prints back?Our target is to have print back to you in 48 hours, many of our customers receive print back the next day. A few factors may delay this, however, like if you order late in the day, if you order at weekends, or if you have ordered lamination. What job formats do you support?We only accept PDFs. If you can't make a PDF, you can download our FREE print driver , which allows you to print directly from your PC software, like Microsoft Word. I can't create a PDF!If you can't make a PDF, you can download our FREE print driver, which allows you to print directly from your PC software, like Microsoft Word.
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